"As a Consultant Clinical Physiologist (Neurophysiology) in a large tertiary neuroscience centre I have used (and put through its paces!) the full range of XLTEK equipment (EEG, NCS/EMG, Sleep and Surgical Monitoring) since it first came onto the market in the UK. The equipment has proven to be robust, reliable and intuitive. As well as its excellent performance in the clinical environment the equipment and software is also flexible and performs well when used for research applications. However, as we know all this is pointless without good support and this is where XLTEK and Optima Medical excel. Support for this equipment is excellent with prompt resolution of any technical issues the norm and not the exception. The product support is in my opinion the best in the business and of a standard that raises the bar for other manufacturers."
Dr Paul Cresswell RCP, Bsc (Hons), PhD Consultant Clinical Physiologist (Neurophysiology), (Walton Centre for Neurology and Neurosurgery, Liverpool)
"I confirm that I have dealt with Optima Medical since 2001, during which time Eamon, Dom and the team have provided Neurophysiology, Sunderland Royal Hospital with excellent support in all areas of product information, product purchasing and technical support. The Neurophysiology team in Sunderland want you to know that we are very pleased with the quality of service you provide and sincerely appreciate your responsiveness. We have always been able to rely on your flexibility and courteous service and have no hesitation in recommending your company to others. Thank you all again."
Debra Young Head of Neurophysiology / Senior Chief Clinical Physiologist, (Sunderland)
"The Xltek EEG system has proved excellent and comes highly recommended. It is easy to navigate around, and self explanatory for anyone who is not IT orientated. I cannot fault the support. The team is always easy to get hold of and if they are unavailable, return any calls or queries promptly."
"We have had the XLTEK EEG and Telemetry system in place for over 6 years in Cardiff. The system is serving us very well with minor glitches occasionally that have been dealt by your engineers promptly and courteously. We couldn’t ask for a better service or EEG recording system and I am happy to speak or recommend this system to anyone interested."
Dr B Thomas Consultant, Clinical Neurophysiology (Cardiff)
"We have 3 EMG machines in the department (1 portable Neuromax 1002 and 2 Xcaliburs ). They are very reliable and user friendly. Being our first experience with Optima Medical we would not hesitate to recommend their equipment and the service is excellent"
Head of Neurophysiology Senior Chief Clinical Physiologist (London)
"The department has purchased two XLTEK EMG/EP machines from Optima Medical. Most makes of machines appear fairly similar differing mainly in ease of use. The main reason I chose to go with Optima Medical was not only the machine itself, but was strongly influenced by the staff and the degree of after care service promised, which has been adhered to. Problems have been few and far between, but always sorted promptly and efficiently, some just requiring advice via an e-mail……When considering replacing the machines again I will certainly have Optimal Medical at the top of the list.....assuming the staff remain as helpful, pleasant and supportive as they are now."
Dr Elizabeth Bissessar Consultant, Clinical Neurophysiology (Northampton)
"I have always found the Optima Medical team to be committed to delivering a high standard of customer care. This extends right through from enquiries we may have regarding their products to the purchasing of equipment and most importantly after sales/technical support. Their professional approach can be relied upon at all times."
Caroline Finnegan Service Manager, Neurophysiology, (Walton Centre for Neurology and Neurosurgery, Liverpool)